Shipping policy

Delivery

Where we deliver

Delivery is free to UK mainland addresses.

We also deliver to the Scottish Highlands and islands, the Isle of Wight, the Isles of Scilly and Northern Ireland. Delivery to these areas may cost extra and can take longer, and we'll show you the charge at checkout before you pay.

We can't deliver to the Isle of Man, the Channel Islands or anywhere outside the UK.

How quickly it arrives

Most of our mattresses can be delivered the next working day. Working days are Monday to Friday, excluding bank holidays.

For a mattress marked "Next working day delivery", order before 12pm on a working day and it will usually arrive the next working day. Orders placed after 12pm, at a weekend or on a bank holiday are dispatched on the next working day.

Some mattresses take longer. Each mattress page shows its own delivery time, and that's the time that applies to your order. If you order more than one item, they may arrive separately.

Tracking

We'll email you when your order is on its way, with tracking details.

Delivery day

Your order is delivered to your door by courier. Rolled mattresses come compressed in a box, which is much easier to carry up stairs and round tight corners. Flat mattresses are larger, so please check they'll fit through your doors and up your stairs before you order. Someone needs to be in to take the delivery.

If a delivery is missed, the courier will usually try again or leave a card. If it has to come back to us, we'll contact you to rearrange it. A redelivery charge may apply, and we'll always tell you what it is before we send it again.

Damage in transit

Please check the packaging when your order arrives. If it's damaged, tell the driver if you can, and let us know within 48 hours with photos. This helps us sort it out quickly with the courier and doesn't affect your statutory rights.

Questions

Email info@mattresstown.co.uk or call 020 8264 0042, Monday to Friday, 8am to 4pm. Our returns and refunds policy explains how returns work.